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Refund Policy Guide

A complete where winds meet refund policy guide explaining how refunds work, eligibility rules, platform policies, and step-by-step instructions for requesting refunds.

Last updated: 2025-11-18

This where winds meet refund policy guide explains exactly how refunds work for Where Winds Meet, including Steam rules, timing requirements, gameplay-hour limits, special exceptions, and how to submit a refund request step-by-step. Because the game is distributed through platforms with established refund systems—primarily Steam—your refund eligibility depends on their official policy.


Overview: How Refunds Work

Refunds for Where Winds Meet follow the rules of the platform where you purchased the game.
For most players, this means:

✔ Steam Refund Policy

Reference:
https://support.steampowered.com/kb_article.php?ref=8360-WEJC-2625

Steam’s rules apply regardless of Edition, including:

  • Standard
  • Deluxe
  • Collector’s Edition (digital portions only)
  • Pre-order purchases

This guide summarizes everything you need to know.


Below are the official conditions under the Steam refund system.


🎮 1. Playtime Limit — Under 2 Hours

To receive a refund:

  • Total playtime must be less than 2 hours
  • Applies to any game, DLC, or edition

Steam reviews playtime automatically.


2. Time Window — Within 14 Days of Purchase

You must request a refund within 14 days after buying the game.

This also applies to:

  • Upgrading from Standard → Deluxe
  • Pre-order releases (with different rules — see below)

If you pre-ordered Where Winds Meet, the where winds meet refund policy follows special pre-purchase rules:

✔ Before Release

  • You may cancel and refund at any time, no restrictions.

✔ After Release

  • The refund window becomes 14 days from release
  • AND under 2 hours of playtime

This gives pre-order buyers extra flexibility.


If you bought Deluxe Edition, Collector’s Edition digital bonuses, or cosmetic DLC:

✔ Eligible only if

  • Content is unused
  • Total playtime remains under 2 hours
  • Request is within 14 days

✘ Not eligible if

  • DLC grants consumable items already used
  • Items permanently modify your save
  • Content is tied to one-time rewards redeemed outside Steam

Steam reviews these cases individually.


If the Collector’s Edition includes a physical box/statue, Steam cannot refund it.

Your refund options depend on the retailer:

  • Amazon
  • PlayStation Store (if physical)
  • Regional distributors

Policies vary—physical items must usually be returned unopened.


Steam makes refund requests straightforward.

🟩 Step 1 — Go to Steam Help

https://help.steampowered.com/

🟩 Step 2 — Select Where Winds Meet

🟩 Step 3 — Choose “I would like a refund”

🟩 Step 4 — Select payment method

  • Original payment method
  • Steam Wallet

🟩 Step 5 — Submit request

Steam typically responds within hours, sometimes within minutes.


Steam may deny a refund if:

  • You exceed 2 hours of playtime
  • You pass the 14-day window
  • You previously refunded too many titles in a short period
  • Fraudulent behavior is suspected

However, Steam also reviews unusual situations:

✔ If the game is unplayable due to technical issues

✔ If the game fails to launch on your hardware

✔ If the purchase was accidental

In such cases, you may still receive a refund even outside the standard conditions.


If Where Winds Meet releases on additional platforms:

Platform Refund Rules
Steam (PC) 14 days + < 2 hours (standard)
Epic Games Store Same as Steam: 14 days + < 2 hours
PlayStation Store 14 days, no refunds if downloaded unless unplayable
Xbox Store Case-by-case approval; less strict than PlayStation

Steam remains the most consumer-friendly refund system.


  • Stay under 2 hours if unsure about the game
  • Don’t redeem one-time DLC items before you’re certain
  • Request refunds early
  • Provide a brief explanation if needed
  • Avoid excessive refund abuse

Following these ensures smooth approval.


The where winds meet refund policy is straightforward because Steam manages refund rules for most players. If you have:

  • Less than 2 hours of playtime
  • Purchased within the last 14 days
  • No major DLC usage

…you’re likely eligible for a quick and hassle-free refund.

If you bought a physical edition, check with your retailer for return instructions.


Last updated: 2025-11-18

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