Refund Policy Guide
A complete where winds meet refund policy guide explaining how refunds work, eligibility rules, platform policies, and step-by-step instructions for requesting refunds.
Last updated: 2025-11-18
This where winds meet refund policy guide explains exactly how refunds work for Where Winds Meet, including Steam rules, timing requirements, gameplay-hour limits, special exceptions, and how to submit a refund request step-by-step. Because the game is distributed through platforms with established refund systems—primarily Steam—your refund eligibility depends on their official policy.
Overview: How Refunds Work
Refunds for Where Winds Meet follow the rules of the platform where you purchased the game.
For most players, this means:
✔ Steam Refund Policy
Reference:
https://support.steampowered.com/kb_article.php?ref=8360-WEJC-2625
Steam’s rules apply regardless of Edition, including:
- Standard
- Deluxe
- Collector’s Edition (digital portions only)
- Pre-order purchases
This guide summarizes everything you need to know.
Below are the official conditions under the Steam refund system.
🎮 1. Playtime Limit — Under 2 Hours
To receive a refund:
- Total playtime must be less than 2 hours
- Applies to any game, DLC, or edition
Steam reviews playtime automatically.
⏳ 2. Time Window — Within 14 Days of Purchase
You must request a refund within 14 days after buying the game.
This also applies to:
- Upgrading from Standard → Deluxe
- Pre-order releases (with different rules — see below)
If you pre-ordered Where Winds Meet, the where winds meet refund policy follows special pre-purchase rules:
✔ Before Release
- You may cancel and refund at any time, no restrictions.
✔ After Release
- The refund window becomes 14 days from release
- AND under 2 hours of playtime
This gives pre-order buyers extra flexibility.
If you bought Deluxe Edition, Collector’s Edition digital bonuses, or cosmetic DLC:
✔ Eligible only if
- Content is unused
- Total playtime remains under 2 hours
- Request is within 14 days
✘ Not eligible if
- DLC grants consumable items already used
- Items permanently modify your save
- Content is tied to one-time rewards redeemed outside Steam
Steam reviews these cases individually.
If the Collector’s Edition includes a physical box/statue, Steam cannot refund it.
Your refund options depend on the retailer:
- Amazon
- PlayStation Store (if physical)
- Regional distributors
Policies vary—physical items must usually be returned unopened.
Steam makes refund requests straightforward.
🟩 Step 1 — Go to Steam Help
https://help.steampowered.com/
🟩 Step 2 — Select Where Winds Meet
🟩 Step 3 — Choose “I would like a refund”
🟩 Step 4 — Select payment method
- Original payment method
- Steam Wallet
🟩 Step 5 — Submit request
Steam typically responds within hours, sometimes within minutes.
Steam may deny a refund if:
- You exceed 2 hours of playtime
- You pass the 14-day window
- You previously refunded too many titles in a short period
- Fraudulent behavior is suspected
However, Steam also reviews unusual situations:
✔ If the game is unplayable due to technical issues
✔ If the game fails to launch on your hardware
✔ If the purchase was accidental
In such cases, you may still receive a refund even outside the standard conditions.
If Where Winds Meet releases on additional platforms:
| Platform | Refund Rules |
|---|---|
| Steam (PC) | 14 days + < 2 hours (standard) |
| Epic Games Store | Same as Steam: 14 days + < 2 hours |
| PlayStation Store | 14 days, no refunds if downloaded unless unplayable |
| Xbox Store | Case-by-case approval; less strict than PlayStation |
Steam remains the most consumer-friendly refund system.
- Stay under 2 hours if unsure about the game
- Don’t redeem one-time DLC items before you’re certain
- Request refunds early
- Provide a brief explanation if needed
- Avoid excessive refund abuse
Following these ensures smooth approval.
The where winds meet refund policy is straightforward because Steam manages refund rules for most players. If you have:
- Less than 2 hours of playtime
- Purchased within the last 14 days
- No major DLC usage
…you’re likely eligible for a quick and hassle-free refund.
If you bought a physical edition, check with your retailer for return instructions.
Last updated: 2025-11-18
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